Last updated: June 2, 2025
This Privacy Policy describes how SolarEx Systems (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solarexsys.com (the “Site”), or otherwise interact with us (collectively, the “Services”). “You” or “your” refers to anyone using our Services, whether as a customer, website visitor, or other individual whose personal information we collect.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site and update the “Last updated” date above.
How We Collect and Use Your Personal Information
Over the past 12 months, we have collected personal information from various sources, depending on your interactions with our Services. In addition to the specific uses outlined below, we may use your personal information to:
-
Communicate with you
-
Provide and improve the Services
-
Comply with legal obligations
-
Enforce our terms of service
-
Protect our business, users, and others
What Personal Information We Collect
Information You Provide Directly
We collect the following types of information you provide through the Services:
-
Contact Information: name, address, phone number, email
-
Order Details: billing/shipping address, payment confirmation, etc.
-
Account Details: username, password, security questions
-
Shopping Activity: items viewed, added to cart, wishlist
-
Customer Support: details you share in communication with us
You may choose not to provide certain information, but this may limit your ability to use specific features of the Services.
Information Collected Automatically
We collect information automatically through cookies and similar technologies, which may include:
-
Device type and browser information
-
IP address and network details
-
How you interact with our Site and Services
This “Usage Data” helps us improve functionality, security, and user experience.
Information from Third Parties
We may receive your information from:
-
Payment processors (e.g., card details, billing info)
-
Service providers (e.g., shipping, analytics)
-
Marketing and advertising platforms
This information is used as described in this Privacy Policy. We are not responsible for the accuracy or policies of third parties—please review their privacy policies separately.
How We Use Your Personal Information
We use your personal information to:
-
Provide Services: process orders, ship products, manage your account, handle returns, send transaction-related communications
-
Marketing & Advertising: send promotions, show personalized ads, tailor your experience
-
Security & Fraud Prevention: detect, investigate, and prevent malicious or illegal activity
-
Customer Support & Communication: respond to inquiries, improve our service, and maintain our relationship with you
Cookies
We use cookies and similar technologies to:
-
Remember your preferences
-
Analyze Site usage and performance
-
Deliver tailored ads and improve user experience
You can manage cookie settings in your browser, but disabling cookies may affect your experience.
How We Disclose Personal Information
We may share your information with:
-
Vendors & Service Providers: payment processors, fulfillment services, IT providers, analytics platforms, etc.
-
Business & Marketing Partners: to provide services and personalized advertising
-
Affiliates: within our corporate group
-
Legal & Business Transactions: including mergers, acquisitions, bankruptcy, or when legally required
Disclosure Summary (Last 12 Months)
| Category | Recipients |
|---|---|
| Identifiers (e.g., name, email, address) | Vendors, partners, affiliates |
| Commercial info (e.g., orders, shopping activity) | Vendors, partners, affiliates |
| Internet activity (e.g., usage data) | Vendors, partners, affiliates |
We do not use or disclose sensitive personal information to infer characteristics about you.
Selling or Sharing Personal Information
We may have “sold” or “shared” your personal information in the past 12 months for marketing and advertising, as permitted by applicable law.
| Personal Information Category | Recipients |
|---|---|
| Identifiers (e.g., name, email) | Business and marketing partners |
| Commercial information (e.g., purchase records) | Business and marketing partners |
| Internet or network activity (e.g., usage data) | Business and marketing partners |
You may opt out of such activities where legally applicable—contact us for more info.
User-Generated Content
Any content (such as reviews) you post publicly on our Site becomes accessible by others. We are not responsible for how others use or store this information.
Third-Party Websites and Links
Our Site may contain links to external websites. We are not responsible for their privacy practices, content, or security. Review their policies before submitting any information.
Your Privacy Rights
Depending on your location, you may have certain rights under applicable privacy laws, such as the California Consumer Privacy Act (CCPA) or the General Data Protection Regulation (GDPR). These rights may include:
-
Right to Access – You can request a copy of the personal information we hold about you.
-
Right to Correct – You may request that we correct or update inaccurate or incomplete personal information.
-
Right to Delete – You can ask us to delete your personal information, subject to certain exceptions.
-
Right to Opt-Out of Sale or Sharing – If we sell or share your information for cross-context behavioral advertising, you may opt out at any time.
-
Right to Limit Use of Sensitive Information – In certain jurisdictions, you may limit how your sensitive personal information is used.
-
Right to Data Portability – You may request a copy of your information in a portable format.
-
Right to Object or Restrict Processing – In some cases, you can object to or limit how we process your information.
-
Right to Withdraw Consent – Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us at:
📧 info@solarexsys.com
📍 Or by mail at:
SolarEx Systems
700 Allston Way, Berkeley, CA 94710
We may verify your identity before fulfilling your request. You will not be discriminated against for exercising your rights.
