Thank you for choosing SolarEx Systems for your coating needs. We are committed to providing you with products of the highest quality. If you need to return or exchange a product, please review the following guidelines.
- A) Defective Products
If the product you received is defective, SolarEx takes full responsibility. We offer two options:
1- Refund
You may choose to receive a full refund for the defective product. The refund will be issued to the original payment method used for the purchase.
2- Exchange
Alternatively, you can opt for an exchange for the same product or a product of equal value. We will cover all costs associated with the return and delivery of the replacement product.
- B) Healthy Products (No Defect)
1- Returns
We accept returns within 30 days of the delivery date for products that are in initial condition, with no defects. To be eligible for a return:
– The product must be unopened and unused.
– The customer is responsible for the shipping cost to return the original product to our address.
2- Exchanges
For exchanges of healthy products, the following conditions apply:
– The customer is responsible for the shipping cost to return the original product to our address.
– The customer is responsible for the delivery cost of the new product (in case of an exchange).
– The original product must be received at our address in original, unopened condition.
Initiating a Return or Exchange
To initiate a return or exchange, please contact our customer service team at info@solarexsys.com. Provide your order number and details about the issue, and we will guide you through the process.
Thank you for choosing SolarEx products. We appreciate your trust in our products and are dedicated to ensuring your satisfaction. If you have any questions or concerns, please don’t hesitate to contact us.
